Shipping & Returns
Industrial-grade logistics for trade, fabricators and DIY. Dispatch from our Burleigh Heads facility direct to every state and territory.
When your order leaves us
In-stock items
Picked and packed at our workshop. Contact us for current lead times.
Cut-to-size orders
Cut and finished to your measurements, then dispatched. Lead time confirmed with your order.
Custom fabrication
Lead time confirmed at quote stage, typically 5–10 business days.
Do I qualify for free shipping?
Enter your postcode to check if you're in a free-shipping metro zone for orders over $500 ex GST.
You qualify for free shipping!
Orders over $500 ex GST ship free to your metro postcode — the offer applies to your whole order.
Start shoppingStandard shipping applies
Live freight quotes calculated at checkout for your area.
Free metro shipping applies to your whole order over $500 ex GST to Brisbane, Sydney & Melbourne metro postcodes.
Freight zones & lead times
Live freight quotes calculated at checkout for all standard postcodes.
| Zone | Lead time | Notes |
|---|---|---|
| QLD Metro | 1–2 business days | Brisbane, Gold Coast, Sunshine Coast |
| NSW / VIC / SA / ACT | 3–5 business days | Sydney, Melbourne, Adelaide, Canberra |
| WA / NT | 5–10 business days | Includes Perth, Darwin |
| TAS | 5–7 business days | Bass Strait crossing |
| Regional / Remote | Quoted at checkout | Live carrier freight quotes |
Shipped with Australia's leading couriers
Every order ships fully tracked. We book freight through Australia's major carriers — Team Global Express, Aramex, Couriers Please, Allied Express and TNT — to get your acrylic, polycarbonate and engineering plastics delivered fast, nationwide.
What's returnable, what's not
Damaged in transit
Photograph on receipt and tell us - we'll arrange a replacement.
Faulty material
Manufacturing defects covered for 90 days from receipt.
Wrong item shipped
Return label provided. Full refund or correct item dispatched.
Custom cut-to-size
Non-returnable unless faulty (cut to your specifications).
Change of mind
Returns of full sheets accepted within 14 days at customer's freight cost. 25% restocking fee applies.
We replace it.
Photograph the damage as soon as you open the package and tell us - we'll arrange a replacement and organise the return.
Report damaged delivery
Add a few photos and what arrived broken - we'll arrange a replacement and organise the return.
Speak to our logistics team.
Bulk freight, custom crating, palletised dispatch - we'll quote it.